1. Who we are
Royal Docks Electrical Ltd ("we", "us", "our") is a company registered in England and Wales. Our trading address is 13 Western Gateway, London, E16 1AJ.
We are the data controller for personal information collected through this website. For any privacy-related questions, contact us at info@RoyalDocksElectrical.com.
2. What information we collect
When you use a contact or quote form on our website, we may collect:
- Your name
- Your phone number
- Your email address (where provided)
- Your address or postcode (where provided for emergency callouts)
- Details of the service you require
We do not collect payment card details through this website. This website uses Google Analytics (GA4) to collect anonymous data about site usage — for example, which pages are visited and how visitors arrive at the site. Google Analytics uses cookies to distinguish visitors. This data does not identify you personally. You can opt out of Google Analytics tracking via the Google Analytics opt-out browser add-on.
3. How we use your information
We use the information you provide to:
- Respond to your enquiry or quote request
- Arrange and carry out electrical work at your property
- Send you relevant information about your job
- Comply with our legal obligations
We will not send you unsolicited marketing communications without your consent.
4. Legal basis for processing
We process your personal data on the basis of:
- Legitimate interest — to respond to your enquiry
- Performance of a contract — to carry out electrical work you have requested
- Legal obligation — where required by law (e.g. for job certification records)
5. Who we share your data with
Your form submissions are processed by FormSubmit (formsubmit.co), a third-party email delivery service. FormSubmit transmits your form data to our email address and does not retain it beyond what is necessary for delivery.
We do not sell, trade or transfer your personal information to any other third parties.
6. How long we keep your data
We retain contact enquiry details for as long as necessary to respond to your enquiry and for a reasonable period thereafter in case of follow-up. Job records (including customer contact details) are retained for a minimum of 6 years to comply with legal and tax obligations.
7. Your rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data (subject to legal retention obligations)
- Restriction — ask us to limit how we use your data
- Objection — object to processing based on legitimate interest
- Portability — receive your data in a portable format
To exercise any of these rights, contact us at info@RoyalDocksElectrical.com.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure or loss. Our website is served over HTTPS.
9. Changes to this policy
We may update this privacy policy from time to time. The current version is always available on this page.
10. Contact us
Royal Docks Electrical Ltd
13 Western Gateway, London, E16 1AJ
020 7473 7807
info@RoyalDocksElectrical.com
Fully Insured£5m public liability
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