Question 1

What is the difference between planned and reactive maintenance?

Accepted Answer

Planned maintenance is the work you schedule: fixed-wire testing on a cycle, emergency lighting tests, PAT, and inspection of the boards and final circuits. Reactive maintenance is what you call about when something fails. Most commercial buildings need both, and the point of the planned half is to make the reactive half rarer.

Question 2

Do we have to sign a contract?

Accepted Answer

No. Some customers want a scheduled programme with agreed visits and a documented cycle; others want us on the end of the phone and call when they need us. Both are fine. We will tell you which makes sense for your building rather than selling you the larger one.

Question 3

What documentation do we get?

Accepted Answer

Certificates and reports for the testing carried out, observations classified so you can see what actually needs attention, and the records you need for your own compliance file. We supply RAMS before we start on site.

Question 4

Can you work outside our opening hours?

Accepted Answer

Often, yes, and for occupied premises it is usually the sensible way to do it. Tell us when the building is quiet and we will tell you honestly whether the work can be done then.

Question 5

Do you cover emergency lighting and PAT as part of maintenance?

Accepted Answer

Yes. Emergency lighting testing and portable appliance testing are the two that most often sit alongside fixed-wire testing on a maintenance cycle, and keeping them on one schedule means one set of records and one visit rather than three.

Question 6

Who is this for?

Accepted Answer

Facilities and building managers, property and managing agents, commercial landlords, and owner-operators of offices, shops, restaurants, salons, gyms, workshops and warehouses. We are based at Western Gateway in the Royal Docks. East London, Canary Wharf and Docklands, Central London and nearby parts of South London are our normal working area, and we travel further afield where a commercial contract justifies it.

Question 7

Are you NICEIC registered?

Accepted Answer

No. Royal Docks Electrical is not NICEIC, NAPIT or TrustMark registered and we do not claim to be. We are City & Guilds qualified with over 28 years in the trade, we carry £5m public liability insurance, we inspect and test to BS 7671, and we back our workmanship with a 3-year guarantee. If a scheme membership is a condition of your tender, tell us at the start and we will say plainly whether we can meet it.

Commercial electrical maintenance in London

The work you schedule

Fixed-wire testing on a cycle

Emergency lighting

Portable appliance testing

Distribution boards and final circuits

Remedial work

Records you can hand over

The work you ring about

Power loss and tripping

Fault finding

Lighting and small power failures

Out of hours

What we are, and what we are not

Commercial maintenance — common questions

Talk to us about your building